Refund and Returns Policy
Effective Date: January 16, 2025

Thank you for trusting Chic X’s Charm with your personal information! At Chic X’s Charm, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and returns policy.

1. Eligibility for Refunds and Returns

We accept returns and process refunds under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as when received.

  • Returns must be initiated within 30 days of the delivery date.

  • Proof of purchase, such as an order confirmation or receipt, must be provided.

2. Non-Refundable Items

The following items are not eligible for refunds or returns:

  • Custom or personalized items.

  • Items purchased on sale or clearance.

  • Gift cards.

3. How to Initiate a Return

To start a return, please:

  1. Contact us at returns@chicxscharm.com with your order number and reason for the return.

  2. Our team will provide you with a return authorization and instructions for sending your item back.

  3. Ship the item to the address provided in the return authorization.

4. Refund Process

Once we receive and inspect your returned item, we will:

  • Notify you via email of the approval or rejection of your refund.

  • If approved, process your refund to the original payment method within 7-10 business days.

Please note that shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the item is defective or we made an error.

5. Exchanges

If you wish to exchange an item, please follow the return process and place a new order for the replacement item. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@chicxscharm.com with a description and photos of the issue. We will provide a replacement or refund as appropriate.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account or credit card statement.

  • Contact your bank or credit card provider, as processing times may vary.

  • If you still have concerns, email us at support@chicxscharm.com for assistance.

8. Contact Us

For questions about our refund and returns policy, please reach out to us:

  • Street: 4150 Kuhl Avenue, Norcross, Georgia, United States

  • Phone number: 678-690-2683

  • Email: returns@chicxscharm.com

  • Website: chicxscharm.com