Delivery Policy
Effective Date: January 16, 2025

At Chic X’s Charm, we are committed to delivering your orders efficiently and reliably. This Delivery Policy outlines the terms and conditions regarding the shipment and delivery of our products. By placing an order on chicxscharm.com, you agree to the terms described below.

1. Shipping Methods and Options

We offer a variety of shipping options to meet your needs. During checkout, you can select from the available shipping methods, which include:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 2-3 business days.

  • Overnight Shipping: Delivery by the next business day for orders placed before 2 PM EST.

Shipping times may vary based on your location and the availability of products.

2. Shipping Areas

Currently, we ship to locations within the United States. We do not offer international shipping at this time.

3. Order Processing Time

Orders are typically processed within 1-2 business days. Processing times may be extended during peak periods or holidays. You will receive an email notification once your order has been shipped.

4. Shipping Costs

Shipping costs are calculated based on the shipping method selected, the weight and dimensions of your package, and the delivery location. The total shipping cost will be displayed at checkout.

5. Delivery Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery on the carrier’s website.

6. Delivery Issues

If you experience any issues with your delivery, such as delays, lost packages, or damaged items, please contact us at shipping@chicxscharm.com with your order number. We will work with the shipping carrier to resolve the issue promptly.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to incorrect address information or refusal to accept the shipment, we will contact you to arrange for reshipment. Additional shipping fees may apply.

8. Damaged or Missing Items

If your package arrives damaged or with missing items, please contact us within 48 hours of delivery. Provide a description and photos of the issue, and we will assist you in resolving the matter.

9. Delivery Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, such as weather conditions or carrier issues. We are not liable for such delays but will do our best to assist in resolving them.

10. Contact Us

For any questions or concerns regarding our Delivery Policy, please contact us:

  • Street: 4150 Kuhl Avenue, Norcross, Georgia, United States

  • Phone number: 678-690-2683

  • Email: shipping@chicxscharm.com

  • Website: chicxscharm.com